Returns
RETURN & REFUND POLICY
RETURNING AN ITEM
If you would like to return an item, please notify us by email at shop@saritekin.com within 14 days after the receipt of your order.
Currently, it is not possible to exchange an item. If you want a different size, colour or model, we recommend returning the item and placing a new order.
RETURN CONDITIONS
To be eligible for a refund the returned items must meet the following conditions:
- Please ensure that the goods are returned in perfect condition, exactly as you received them.
- All items must be unused, unwashed, and undamaged.
- All original tags must still be attached.
- All items must be returned in their original packaging.
- Personalized products cannot be returned.
- Returns must be initiated within 14 days of receipt.
Any return not meeting these conditions will be refused, and no refund will be issued. In such cases, our customer service will contact you by email.
The customer is responsible for covering the cost of return shipments. When returning an order from outside of the European Union, please ensure that the shipment is clearly defined as a return. This will prevent any customs charges being added. Please note that any import duty incurred by us will be deducted from your refund.
REFUNDS
Once we have received your return, our team will inspect it within a few days.
If the return meets our conditions, you will receive a confirmation email and a refund will be processed to the original payment method within 7 working days.
If the return does not meet the conditions then our customer service will inform you by email.
QUALITY GUARANTEE
Every item goes through a detailed quality control check during production and again when they get prepared for shipment.
In the rare case that you receive a faulty or damaged item, you must contact our customer service by email within 7 days of receipt. We will then assist you in the return and refund process.
CONTACT
If you have any questions regarding our return & refund policy, please send an email to: shop@saritekin.com.